Training team creativity with Lego Serious Play: Upside and downside of team diversity

We trained 40 teams using Lego Serious Play (LSP), a facilitated workshop method in which the aspects of visual­ization, com­mitment, fun and shared storytelling are used. LSP improves open participatory communication, collaborative learning intuitive imagination reduced ‘free ridership’ innovation teams; it was easier to achieve ‘train thought’ or ‘flow’ within team. is promising creativity method, although its effi­cacy influenced by conditions. Teams can enhance disrupt creative performance. Different mindsets may lead broader pallet new per­spectives ideation phase inno­vation divergent thinking important explore novel viewpoints. However, diversity relationship conflicts address dilemma achieving synergistic benefits from team while managing negative interpersonal tensions between heterogeneous members relation motivational climate summarize this significant three-path mediation model. found highly path with performance diversity, ‘voice’ (i.e. extent encouraged express their views team). Team has potentially upside effect on performance, as well practical down­side effect: be source tension intergroup biases consequently less commitment leading climate, resulting lower performance.
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